As credit unions begin planning for 2025, one thing is clear—strategic project management is no longer optional. The complexities of modern financial services, evolving member expectations, and new technologies demand a structured approach to ensuring projects are executed efficiently. At MDT, we utilize two tools that help credit unions establish a solid communication foundation and…
Picture this: It’s a typical Monday morning, and you’re walking into your office. The air is buzzing with energy, not because of the endless cups of coffee or because the Detroit Lions won this weekend, but because your team is excited about the day’s brainstorming session. The usual routine has been shaken up—today, everyone is…
Greetings, all! As kids go back to school, leaves start to change and football rivalries intensify, that can only mean it’s fall, y’all! Fall always brings a sense of renewed focus, and we couldn’t be more excited about what’s ahead. A huge thank you to everyone who joined us at this year’s CEO Forum in…
“Experience” is the name of the game in today’s landscape. Whether it’s the Employee Experience (EX), the Member Experience (MX), or the Client Experience (CX), everyone is focused on making interactions memorable. The buzz around experience isn’t just about satisfaction anymore—it’s about creating moments that matter. Let’s start with the EX. Employees want more than…
Industry expert joins MDT to support steady growth, sophisticated technical infrastructure FARMINGTON HILLS, Mich., Sept. 25, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today announced the appointment of Bill Illis as its new VP of technical…
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CUSO offers program to help credit unions leverage generative AI to streamline internal processes, increase efficiencies FARMINGTON HILLS, Mich., Sept. 17, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today announced the launch of its AI Bootcamp, a…
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CUSO helps credit unions effectively bridge into the fintech ecosystem FARMINGTON HILLS, Mich., Aug. 13, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today shared that it has successfully completed over 90 fintech integrations for credit unions, spanning multiple…
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Get to know Marcus Rhymer, of Latitude 32 Credit Union in Charleston, SC, who has been in his position of CEO for eight years. I recently learned that to unwind at the end of the day, Marcus taps into his musical side as a seasoned guitar player. Marcus began playing at fourteen. He bought his…
Event Overview: In the dynamic landscape of credit unions, where effective project management is a strategic advantage, Financial Plus Credit Union, a $1.4 billion asset institution headquartered in Flint, Michigan, recently hosted a pivotal Town Hall Meeting. This event, spearheaded by Mary Kenosian, the credit union’s Senior Project and Card Services Manager, addressed the growing…
Credit Union selects fintech for boosted efficiencies, modern API-first strategy FARMINGTON HILLS, Mich., July 18th, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today announced that $515 million-asset Sovita Credit Union partnered with them to host its core…
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Greetings, all! School is out for summer! Whether you’re traveling to an exotic beach or enjoying a staycation, we hope you’re having fun in the sun– just don’t forget that SPF! We’re proud to have another successful MDT E3 Conference in the books. The event, which is designed to engage, educate and evolve our strong…
“Give me a dad joke about how prevalent AI is now in the news and technology.” – Me “Why did the scarecrow become an AI expert? Because he was outstanding in his field of data!” -ChatGPT AI not only dominates the news, but also enhances all kinds of consumer applications. OpenAI, Meta, Google, Apple…
At MDT, we are committed to fostering a supportive and enriching environment for women in leadership. In 2022, the Women in Leadership Community (WLC) was established, and our bi-monthly meetups have been a cornerstone of this community, providing a platform for discussion, networking and professional growth. To ensure these gatherings continue to meet the needs…
Managing the data surrounding the tickets submitted by your credit union can have many benefits. It enables you to track and analyze the types and frequency of issues, allowing for the identification of common problems and the implementation of preventive measures. Efficient ticket management also ensures timely resolution of questions or issues, making everyone’s job…
Our annual MDT E3 Conference, held last month, was designed to engage, educate and evolve our strong community of credit unions – and let’s just say, mission accomplished. This year’s conference was a huge success, thanks in no small part to our MDT colleagues, business partners and clients. Nearly 300 attendees and over 60 credit…
Partnership helps credit unions strengthen identity verification and reduce account opening fraud FARMINGTON HILLS, Mich., June 11, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today announced a strategic partnership with Persona, the leading unified identity platform. …
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CUSO recognized for dynamic, fulfilling and inclusive work environment FARMINGTON HILLS, Mich., May 7, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today announced its fifth consecutive recognition as one of the Best Places to Work in Financial…
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By Claudette Wilkins, Product Manager; Waheeda Brandon, Product Manager; and Tara Hana, Product Manager MDT’s Product Management Office works to continually bring you both new and updated product and service solutions to enhance your credit union, and we aim to diligently communicate our ongoing progress and roadmaps so you can plan accordingly. Through internal development…
By Larry Nichols, President and CEO Greetings, all! Ah, spring! The time of year when flowers start to bloom, daylight lasts a little longer, and we start getting a nice preview of warmer weather. It’s as if the world hits a refresh button, and I’m loving it. We have some exciting events on the horizon!…
By Andrea Britten, Client Relationship Manager MDT strives to provide consistent, top-tier service, allowing us to form a deeper connection with every client. We build relationships to anticipate needs, proactively recommend solutions, and expand our knowledge of each credit union’s strategy for personalized and enhanced support. Throughout our journey building relationships, we meet unique…
By Reed Block, Senior Data Analyst; and Mary Teachout, Data Analyst As the saying goes, “Knowledge is power;” knowing how to understand your data empowers you to make smart, data-driven business decisions. In our daily jobs, we develop knowledge in several ways –including through coworkers, Google or happy mistakes. However, true knowledge goes beyond…
CUSO enables faster payments, helping credit unions advance their payments strategy FARMINGTON HILLS, Mich., April 16th, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, is now supporting live transactions on the Federal Reserve’s real-time payments network, the FedNow℠ Service, through Jack…
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Within a dynamic digital landscape, credit unions face numerous challenges in safeguarding member information and maintaining a strong security posture. These challenges include a growing number of phishing attacks and data breaches. Meanwhile, the fraudsters remain relentless, discovering new ways to infiltrate vulnerable systems. Consider these insights from MDT’s cybersecurity expert and Chief Technology Digital…
CUSO teams up with cybersecurity provider to help credit unions more effectively combat member phishing and other cyberthreats with AI FARMINGTON HILLS, Mich., March 12th, 2024 – MDT, a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today announced a partnership with Allure Security, the…
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CUSO recaps strong year of growth, recognized as Tech CUSO of the Year FARMINGTON HILLS, Mich., Jan. 30, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today shared highlights from an eventful 2023, including new and expanded client…
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Credit union expands relationship with CUSO to enhance member experience FARMINGTON HILLS, Mich., Jan. 18, 2024 – Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today shared that Co-op Credit Union has extended their relationship with MDT. The credit union…
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Greetings, all! Happy New Year! I hope everyone had a wonderful holiday season, enjoying time with loved ones, eating delicious food and hopefully, cozying up by a fire to relax and escape the cold. New Years is a great time for reflection, looking back at our joint achievements, milestones and lessons learned along…
MDT’s Product Management Office works to continually bring you both new and updated product and service solutions to enhance your credit union, and we aim to diligently communicate our ongoing progress and roadmaps so you can plan accordingly. Through internal development and partnerships with third-party providers, we analyze, prioritize, validate and deliver new product offerings.…
I remember when I started in Card Services for Symitar, some 20 years ago. It was the first time I saw the magic of card approvals. As we were bringing credit unions live on new networks, we could see card transactions processing in real-time – approvals and denials happening all over the world with real…
As another year comes to an end, you are likely taking time to reflect on your performance over the past 12 months. This allows your credit union to look for opportunities in the coming year and identify how best to use the resources at your disposal. One of the largest opportunities for growth is using…