As part of the MDT Partner Program, we’re highlighting Premier Partners helping credit unions improve efficiency and better serve their members.This quarter, we’re featuring LiveSurvey, a credit union–built member feedback platform designed to transform member insights into action.
Through AI-powered analysis and intuitive dashboards, credit unions gain greater clarity into the member experience while reducing the bandwidth required to manage feedback.
Our automated ticketing system helps teams close the loop by routing member concerns to the right people, tracking resolution, and ensuring no feedback goes unnoticed. By making member experience management more usable, efficient, and actionable, LiveSurvey empowers credit unions to strengthen relationships, improve operations, and make better decisions with confidence.
Products:
- Transaction Surveys – Real-time feedback triggered by member interactions across branch, digital, and service channels.
- NPS & Relationship Surveys – Ongoing measurement of member loyalty and sentiment through automated drip campaigns.
- AI Insights – Automated analysis of member comments to identify trends, sentiment, and recommended actions.
- Ticketing & Case Management – Built-in tools to assign, track, and resolve member feedback, ensuring teams close the loop.
- Reporting & Dashboards – Clear, executive-friendly dashboards that turn feedback into actionable insights.
- Integrations – Seamless connectivity with core systems, CRMs, and analytics platforms to operationalize member sentiment.
Learn more about LiveSurvey in the MDT Ecosystem (MDT Compass login required)