For more than two decades, MDT and Jack Henry have shared a common goal: helping credit unions better serve their members through technology, service, and strong partnerships. In the latest installment of The Voices of MDT, Greg Adelson, President and CEO of Jack Henry & Associates, reflects on the partnership—and why it continues to matter in an increasingly digital financial landscape.
A partnership built to serve an underserved segment
The strength of the MDT–Jack Henry relationship lies in how the two organizations complement one another.
By combining MDT’s client-centric approach—supported by its Consulting and Digital Solutions teams—with Jack Henry’s innovative technology, the partnership is uniquely positioned to support a segment of the credit union industry that has historically been underserved. It’s not just about delivering technology. It’s about delivering it in a way that’s thoughtful, consultative, and aligned with each credit union’s goals.
After 22 years of working together, that alignment has only deepened. Shared values around culture, service, and long-term relationships continue to shape how MDT and Jack Henry support credit unions today—and how they plan for the future.
Redefining the digital front door
One of the most significant areas of collaboration between MDT and Jack Henry has been the evolution of the “digital front door.”
The way members interact with their credit unions has fundamentally changed. Physical branches are no longer the primary entry point. Instead, members are engaging through digital channels—and their expectations are shaped by seamless, modern experiences across industries.
Jack Henry began intentionally building its digital applications in 2018 with this shift in mind. Since then, the Banno Digital Platform™ has evolved into one of the industry’s premier digital solutions, supporting 1,037 live financial institutions on the platform, including nearly 100 mutual MDT and Jack Henry clients.
Innovation enabled by collaboration
A key differentiator of the MDT–Jack Henry partnership is the ability to bring innovation to credit unions faster and more efficiently.
Through simple integrations and an API-first approach—core principles of Jack Henry’s cloud-native strategy, credit unions gain access to fintech solutions they may not otherwise be able to adopt on their own. This opens the door to greater flexibility, expanded capabilities, and future-ready technology.
Adelson also highlights the value of MDT taking on application implementations. This collaborative model reduces friction for credit unions and allows MDT’s team to get involved quickly, helping solve challenges and keep projects moving forward.
Building for the future: cloud, scale, and security
As the financial services industry continues to evolve, Adelson points to cloud-native technology as a critical enabler of progress.
Jack Henry’s focus on building in a public cloud, API-first environment allows for faster innovation, real-time iteration, and scalable growth. It also supports a “compliance and security as code” approach—embedding regulatory and security considerations directly into the technology itself.
This modern foundation stands in contrast to legacy systems that limit speed and flexibility. Together, MDT and Jack Henry are helping credit unions move beyond those constraints and position themselves for what’s next.
More than technology—it’s a relationship
At its core, Adelson’s message is clear: technology alone isn’t enough.
Strong partnerships—grounded in trust, shared vision, and service—are what enable credit unions to navigate change with confidence. For MDT and Jack Henry, the partnership continues to evolve, driven by a mutual commitment to innovation and to the credit unions they serve.
Watch the full video to hear Greg Adelson share more about the MDT–Jack Henry partnership and the future of credit union technology—or explore more insights in the MDT blog.