Technical Operations Support Analyst I – Farmington Hills, MI
Posted July 20, 2023
Salary Range: $55,000 – $65,000 (Based on Professional Experience)
POSITION LOCATION
This position is eligible for a hybrid work arrangement.
POSITION PURPOSE
The Technical Operations Support Analyst I reports to the Manager, Technical Operations Support, and provides support to the Technical Operations department consisting of: Network Engineering, Technical Services, Microsoft Engineering, and Systems Engineering departments.
The Technical Operations Support Analyst I is responsible for coordinating with the Technical Operations team on the assigned Systems, Apps, Products, and Devices that are maintained from a hardware/software and patching perspective where applicable. The Technical Operations Analyst I will collaborate with internal teams, vendors, and clients to plan, coordinate, and communicate disaster recovery scheduling and testing as identified.
The Technical Operations Support Analyst I is expected to keep the Technical Operations Support team well informed of area activities.
DUTIES & RESPONSIBILITIES
- Assists in coordinating and planning System, App, Products and Device maintenance.
- Acts as the Subject Matter Expert (SME) for assigned applications, systems, products and devices.
- Assist with disaster avoidance scheduling and testing and recording the results.
- Collaborate with our Training department to provide additional training opportunities because of an upgrade both internally and to clients, if needed.
- Collaborate with our Communications department to ensure that clients are receiving communications on maintenance events. Actively participate in the Synergy upgrades, coordinate, test, document, and communication.
- Document step by step upgrade instructions and processes and publish to internal resource pages (i.e. Wiki). Ensure the documentation is kept up to date.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS
- Bachelor’s Degree in computer science or a related field, or an equivalent combination of experience and training.
- 5 or more years of experience in financial institution technology.
- Experience managing multiple projects at once.
REQUIRED KNOWLEDGE
- Advanced knowledge of the financial industry.
- Advanced knowledge of software applications.
WORKING CONDITIONS
- No hazardous or significantly unpleasant conditions (such as in a typical office).
- Additional hours, including Saturday/Sunday support, as required.
- Occasional travel overnight for training and conferences.
- Long duration of computer workstation usage.
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