Client Relationship Manager – Farmington Hills, MI

Posted on 5/4/2022

 

Position Purpose

Serves as a point of contact for clients regarding product/service delivery and overall client service satisfaction. Coordinates closely with other departments to ensure that the products and services delivered meet clients’ expectations and are within scheduled deadlines. Projects and maintains the Company’s professional image. Keeps management aware of client activities and significant problems.

Duties & Responsibilities

  • Communicate with clients via personal visits or phone calls regarding relevant concerns, necessary product enhancements, and suggestions for improvements to products.
  • Assist other departments with direct client communication as needed.
  • Introduce new products/services to existing and potential clients and conduct product and service demonstrations as appropriate.
  • Provide clients with thorough and timely quotes on all product and service proposals.
  • Represent Company at industry seminars and trade conventions as required.
  • Develop a strong understanding of client objectives and assesses their business strategies and needs in relation to their objectives.
  • Ensure effective ongoing communication with clients to maintain high levels of customer retention.
  • Track and resolve problems effectively and with a sense of urgency.
  • Act as a resource and support to clients throughout the business relationship.
  • Promote goodwill and a positive image of the Company.
  • Foster a cooperative team environment.
  • Keep management well informed of area activities and any significant problems.
  • Complete assigned documentation in an accurate and timely manner.
  • Attend and participate in meetings, conference calls, and seminars as required.
  • Complete special projects as assigned.

Minimum Education & Experience Requirements

  • High school graduate or equivalent required.
  • Bachelor’s degree in marketing, business, or a related field preferred, or an equivalent combination of training and experience in relationship management required.
  • 2 years of experience in relationship management (required).
  • 3 to 5 years of experience in relationship management (preferred).

Required Knowledge

  • Strong knowledge of specific relationship management strategies.
  • Knowledge of financial institution processing concepts and how Symitar products are positioned and developed preferred.

Skills/Abilities

  • Excellent interpersonal skills.
  • Excellent listening skills.
  • Ability to work with clients at all levels of the organization to include executives.
  • Ability to successfully manage client relationships.
  • Works well in a team environment.
  • Excellent organizational abilities.
  • Strong oral and written communication abilities.

Working Conditions

  • No hazardous or significantly unpleasant conditions (such as in a typical office).
  • Up to 50% day/overnight in-state and out-of-state travel, including possible weekend travel.
  • Evening or weekend hours as required.
  • On-call responsibilities may apply.
  • Long duration of computer workstation usage.

 

 

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Member Driven Technologies is an equal opportunity employer. We hire individuals on the basis of ability, experience, education, intelligence, and character. Member Driven Technologies does not discriminate against any employee or applicant because of race, color, sex, religion, gender identity or expression, sexual orientation, pregnancy, national origin, age, height or weight, marital or protected veteran status, genetic information, disability status, or otherwise to the full extent of all applicable laws. Our equal employment opportunity policy applies to all of our employment practices, including hiring, training, advancement, discipline, and compensation.